Terms and Conditions

1. The Service

BugLoop is a shared bug-tracking tool. Developers hold invite-only accounts and manage projects; their clients report problems and feature ideas through a private share link, assisted by artificial intelligence that structures a plain-language report into reproducible steps. The Service supports the reporting-to-fix workflow; it does not itself fix software, and it makes no warranty about the products reported on, which are the responsibility of the developer who operates the workspace.

2. Eligibility, accounts, and invitations

You must be at least 16 years old and able to enter into a binding agreement. Accounts are created by invitation only and are personal: you are responsible for the accuracy of your details, for keeping your credentials secure, and for all activity under your account; do not share it. A developer is responsible for the client share links they generate and for the people they invite to report, and for handling those clients’ data lawfully within their workspace.

3. AI-generated content

The structured reports, clarifying questions, briefs, and other suggestions the Service produces are generated by artificial intelligence. You accept that AI output may be inaccurate, incomplete, outdated, biased, or otherwise unexpected ("hiccups"), and that it is provided "as is" to support your own judgement. The assistant is constrained not to invent reproduction steps, but this reduces rather than eliminates error. You are responsible for verifying a report before acting on it, and we do not guarantee any particular result. To the maximum extent permitted by law we are not liable for any loss arising from reliance on AI-generated content.

4. Acceptable use

You agree not to:

• attempt prompt injection, jailbreaking, or any other technique intended to bypass, manipulate, or disable the Service’s safety, scope, or abuse controls, including through the text or screenshots in a report;
• access the Service through automated, scripted, scraped, or bulk means beyond the documented report and agent APIs, or in a way that exceeds reasonable use or our rate limits;
• reverse engineer, decompile, or attempt to extract the underlying models or prompts;
• use the Service for any unlawful, harmful, infringing, deceptive, or harassing purpose;
• upload content you have no right to share, or that violates the rights or privacy of others, including other people’s personal data captured in a screenshot;
• resell, sublicense, or share access to the Service outside the intended developer-and-client relationship.

We may suspend or terminate access, with or without notice, if you breach this section or if we reasonably suspect abuse.

5. Access and commercial terms

Access to BugLoop is provided on an invite-only basis. Any commercial arrangement for that access is agreed separately and directly between Pixeled and the developer, off-platform; the Service does not process payments and issues no invoices through the app. Clients reporting through a share link are not charged by us. Where a developer stops paying or their arrangement ends, their access and workspace may be suspended or closed in line with that separate arrangement and Section 12.

6. Your content

You retain ownership of the content you and your reporters submit (report text, screenshots, and comments). You grant us a limited licence to host and process that content as needed to operate and provide the Service, as described in our Privacy Policy. You are responsible for having the right to submit that content and for not including information you are not permitted to share.

7. Intellectual property

The Service, including its software and design, is owned by Pixeled or its licensors and is protected by law. We grant you a limited, personal, non-transferable, revocable licence to use the Service for its intended purpose.

8. Availability

The Service is provided "as is" and "as available". We do not warrant that it will be uninterrupted, error-free, secure, or that it will meet your requirements. We may modify, suspend, or discontinue features, and perform maintenance, at any time.

9. Limitation of liability

To the maximum extent permitted by applicable law:

• We are not liable for any indirect, consequential, incidental, or special damages, including lost profits, lost or corrupted data, loss of goodwill, or damages arising from reliance on AI-generated content or from any interruption, error, or unavailability of the Service.
• Our total aggregate liability for all claims arising out of or relating to the Service is limited to the greater of the total amounts paid to us for the Service in the twelve (12) months preceding the event giving rise to the claim, or five hundred euros (€500).
• You must notify us of any claim within a reasonable period after you become aware of the relevant facts, and in any event within three (3) months.

Nothing in these Terms excludes or limits liability that cannot be excluded under applicable law, including liability for intent or gross negligence, for death or personal injury caused by our negligence, or your mandatory rights as a consumer.

10. Indemnification

You agree to indemnify and hold Pixeled harmless from any claim, loss, or expense (including reasonable legal costs) arising from your misuse of the Service, your breach of these Terms, your handling of your clients’ data, or your infringement of the rights of any third party.

11. Data protection

How we handle personal data is set out in our Privacy Policy. A developer who invites clients to report acts as the controller for what is reported in their workspace and is responsible for informing those clients and handling their data lawfully; Pixeled provides the platform and processes report content to deliver the Service.

12. Termination

You may stop using the Service and ask us to close your account at any time. We may suspend or terminate access for breach of these Terms, suspected abuse, or the end of the separate arrangement in Section 5. On termination, project data is removed as described in the Privacy Policy, and the provisions that by their nature should survive (including Sections 3, 6, 7, 9, and 10) continue to apply.

13. Changes to these Terms

We may update these Terms. When we publish a material change, developers will be asked to review and agree to it at their next sign-in, and the version accepted is recorded. If you do not agree, you should stop using the Service.

14. Governing law and disputes

These Terms are governed by the laws of the Netherlands. Disputes will be submitted to the competent court in The Hague, the Netherlands, without prejudice to any mandatory consumer protections in your country of residence.

15. Contact

Questions about these Terms can be sent to info@pixeled.solutions, Pixeled, Beeldsnijdersgaarde 30, 2542EM The Hague.